Terms & Conditions

 

Web Design – Logo Design – Hosting & Other Services

Specific terms are tailored and change from time to time, and a link to the relevant terms will be included representing the relevant service during proposal, offer or initial contract stage. Copies of specific terms are available on request.

Domain Name Registration

The registration of the domain name agreed on both both parties and its ongoing use is subject to the relevant naming Registrars terms and conditions of use and you are responsible for ensuring that you are aware of those terms and conditions and can and do comply with them. You irrevocably waive any claims you may have against us in respect of the decision of a naming registrar to refuse to register a domain name and, without limitation agree that the administration charge paid by you to us shall be non-refundable in any event. This does not affect your statutory rights as a consumer.

Agreed domain name by both parties is provided free of charge to service user in format of .com or .co.uk for a duration of 12 months from the start of said contract. Fee payable by Konsoom Web Design and expiry of domain is then at the discretion of the service user to renew as advised by Konsoom Web Design in advance. Service user has full responsibility of agreed domain name and and conditions associated with the designated domain registrar.We accept no responsibility in respect of the use of a domain name by you and any dispute between you and any other individual or organisation regarding a domain name must be resolved between the parties concerned and we will take no part in any such dispute. We reserve the right, on our becoming aware of such a dispute, at our sole discretion and without giving any reason, to either suspend or cancel the domain name, and/or to make appropriate representations to the relevant naming registrar. This does not affect your statutory rights as a consumer.

Once you enter a contract with Konsoom Web Design to purchase a Domain, you are fully responsible for its ownership although Konsoom Web Design act on your behalf in its acquisition and its initial costs.

You as the service user will be informed when to initiate the renewal and will accordingly take appropriate actions with the relating domain registrar at your own discretion, any failure to renew on your part is solely your responsibility and any negative repercussions are to be acted upon at your own discretion, with no liability on Konsoom Web Design.

We will not be held liable for any losses (directly or indirectly) caused by non re-registration of domains for whatever reason. The re-registration of domains are solely the client’s responsibility. However, we will attempt to contact the owner of the domain in advance in order to give the option to renew the registration of the domain. We cannot transfer a domain out for the first 3 months of registration. Transfer out charges may apply depending on the domain name extension.

All our .co.uk & .com domain names are registered with Namecheap and are subject to their terms and conditions available here www.namecheap.com 

 

General Terms

The following terms of business apply to any or all of the domain name registration, web design, logo design, web site hosting, SEO, email services (together “Services” and individually “Service”) or any other service to be provided by us to you from time to time.

These terms and conditions are subject to change from time to time without notice and the latest version can be read at https://www.konsoomwebdesign.com/terms-conditions or call our offices for a copy.

Intellectual Property, Rights & Other Consents

You are solely responsible for obtaining any and all necessary intellectual property rights clearances and/or other consents and authorisation’s in respect of the Services, including without limitation, clearance and/or consents in respect of your proposed domain name and merchant services agreements between you and the relevant banks in respect of your operation of an Online Store or Wed Design.

Once agreed services between konsoom Web Design and service user the design process and any means of additional components to aid in the construction of requested web design service is completely a the discretion of Konsoom Web Design and will hold all intellectual rights until end product has been paid for in full and been signed of by the service user.

The process of Konsoom Web Design in the creation of requested services are limited to services users service request and will be stipulated and agreed upon between both parties and only agreed services will be acted upon with full payment as the end result to Konsoom Web Design.

Konsoom Web Design will only perform agreed services that require full payment and is not obliged or expected to perform any other service beyond what is agreed upon as this is at the discretion of Konsoom Web Design. The service user will be made aware of expected services in return of fees associated and nothing beyond unless requested and agreed with by both parties. Any additional service requested by the service user will be confirmed in writing and associated fees emphasised. The web design once approved by the service user will be hosted live thereafter giving service user access to cms platform and full responsibility although hosted on third party hosting provider at the discretion of Konsoom Web Design. Full ownership and any associated issues or concerns regarding approved web design & services are solely the service users.

Konsoom web Design has the right at their own discretion to offer free services for any duration they choose and is not compulsary in any means of their service. Any issues relating to free hosting for the duration of agreed contract are between the hosting provider and the service user as the 12 month inclusive hosting is promotional therefore Konsoom web design will support the service user when addressing the associated hosting provider and will not be responsible for any losses or disruptions in service whatsoever and claim no responsibility.

Should the service user wish to remove their web design or service from Konsoom Web Design hosting provider the service user will be responsible for any transfer fees or associated costs with the hosting provider they choose to move their web design or service to. Konsoom Web Design relinquishes all rights to the web design and services once the promotional period expires or the service user moves from Konsoom Web Design asssociation.

Konsoom Web Design has the rights to use all constructed web design material and service in a promotional manner at their discretion to further advance the services of Konsoom Web Design to whatever platform they choose, excluding adult and inappropriate sites that may be harmfull to the reputation of Konsoom Web design and service user, however should any third party utilise or infringe on the copy rights of said services the third party will be liable of copyright laws beyond Konsoom Web Design and our service users.

Konsoom Web Design will provide after sales assistance in the form of three minor edits and amendments post completed works of service and at their own discretion to offer additional assistance and service and are not obliged to perform any othr duty or service that has not been approved or agreed by Konsoom Web Design. Should Konsoom Web Design perform additional services it will be at their discretion and should the request from service user exceed itself from the offered additional service the service user will be offered additional services that will require fully related payment. Minor additional works included are limited to three complete edits, movement of content without additions,resize current content, realign images or text material and other assets that require attention but are limited to the discretion of Konsoom Web Design. Once the final Web Design or Service has been approved by service user Konsoom Web Design is not expected or assumed to revise and make any changes or amendments unless at their discretion and mutual agreement between both parties.

The final service provided to the service user is solely the responsibility of the service user and at their discretion in how they wish to market or promote the web design or service, under the condition there is no harm or defamation of web users or third  parties and also any associated platforms that are inappropriate and harmful will be at the services users risk, and no association to Konsoom Web Design.

Indemnity

You agree to indemnify and keep indemnified and hold us on demand harmless from and against any claim brought against us by a third party resulting from the provision of Services by us to you and your use of the Server, and in respect of all losses, costs, actions, proceedings, claims, damages, expenses (including reasonable legal costs and expenses), or liabilities, whatsoever suffered and howsoever incurred by us in consequence of your breach or non-observance of these terms of business. This does not affect your statutory rights as a consumer.

Limitation Of Liability

We hereby exclude all conditions, terms, representations (other than fraudulent representations) and warranties relating to the Services supplied under any agreement, whether imposed by statute or operation of law or otherwise, that are not expressly stated in these terms and conditions including, without limitation, the implied warranty of satisfactory quality and fitness for a particular purpose.

Our total aggregate liability to you for any claim in contract, tort, negligence or otherwise arising out of or in connection with the provision of the Services shall be limited to the charges paid by you in respect of the Services which are the subject of any such claim and provided that you notify us of any such claim within one year of it arising.

In no event shall we be liable to you for any loss of business, contracts, profits or anticipated savings or for any other indirect or consequential or economic loss whatsoever.

Notices

Any notice to be given by either party to the other may be sent by either email, fax or recorded delivery to the address of the other party as appearing in this agreement or ancillary application forms or such other address as such party may from time to time have communicated to the other in writing, and if sent by email shall unless the contrary is proved be deemed to be received on the day it was sent or if sent by fax shall be deemed to be served on receipt of an error free transmission report, or if sent by recorded delivery shall be deemed to be served two days following the date of posting.

Law

These terms and conditions shall be governed by and construed in accordance with English law and you hereby submit to the non-exclusive jurisdiction of the English Courts.

Complaints Procedure

If you have any complaints, or have a dispute, we will act swiftly to resolve them. If you feel you are entitled to a refund on any of our services, we will act swiftly to resolve the matter.

We aim to provide a  good service with all services functional and per-determined with approval of both parties with good value for money, however we recognise that from time to time issues can arise that need to be escalated. The following section gives information on how to contact us, and what to do if you have a complaint.

Step 1.

If you are unhappy with any of our services, or you feel that you have not received a satisfactory response from our Customer Support teams, you may send your complaint in writing to:

Customer Support Team
Konsoom Web Design
215 Lordswood Road, Harborne, Birmingham, B17 8QP

You should expect to receive a response to your query within five working days of us receiving your correspondence.

Step 2

On receipt of your complaint our Customer Support Team will thoroughly investigate any issues raised and propose a course of action for resolution within a further 5 working days.

Step 3

If you are not satisfied with the action we plan to take, you should request that your complaint be sent by recorded delivery to;

The Managing Director

Konsoom Web Design
215 Lordswood Road, Harborne, Birmingham, B17 8QP

You should expect to receive a response to your query within a further 15 workings days of us receiving this correspondence.

Step 4

On receipt of your complaint our Managing Director will thoroughly investigate any issues raised and propose a course of action for resolution.

Abuse

Should one of our clients or users be sending spam or abusing our service in any way, please email support@konsoomwebdesign.com and one of our technical team will promptly investigate and respond within five working days of us receiving your correspondence.

Konsoom Web Design has the right to cancel any associated services paid for with immediate effect in relation to any form of threat and abuse and enforce non-cancellation fees at their discretion should they experience the above. Konsoom Web Design strive to build healthy long term relationships with its service users and will always be fair in their associations, providing a service no more than what they state will provide and at times may offer additional service at no or low costs to their service users, again at their discretion.

Should you have any questions please email: support@konsoomwebdesign.com

Contact Us

support@konsoomwebdesign.com